Правила за извършване на доставка

Processing time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

• Domestic (Bulgaria): 2–4 business days
• European Union: 5–10 business days
• Rest of Europe: 7–14 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods.

Shipping rates Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Free shipping may be available for orders above a certain threshold — check our current promotions for details.

Carriers We ship via trusted carriers including Speedy, Econt, DPD, and other regional partners depending on your location.

Order tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status directly on the carrier's website.

Customs & duties (non-EU countries) For deliveries outside the European Union, customs duties and import taxes may apply. These charges are the responsibility of the recipient and are not included in the order total or shipping fee.

Delays & lost parcels If your order has not arrived within the estimated timeframe, please contact us at info@calinachi.com so we can investigate with the carrier. We are not responsible for delays caused by customs, incorrect addresses, or force majeure events.

Contact For any shipping-related questions, please reach out to us at info@calinachi.com or through our contact page.